Live arrival guarantee is with all Isopoda pets, if an issue may arise upon delivery you MUST notify us within 1 hour of animals arrival.

(FEDEX provides delivery time stamps)
Photographic evidence may be requested in some cases for refunds or replacements.

We cannot be held responsible for carrier delays. We will do everything in our power to ensure the safe live arrival of all Isopoda pets.

If during transit the Isopoda  pets are experiencing any temperatures over 90°F, or below 40°F, we will only ship to a FEDEX hub with LAG!